Privacy Policy

Important Notice

Last Updated: November 2025

EM Visions is committed to protecting your privacy and safeguarding any personal information we collect. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, make a purchase, or communicate with us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Commitment To Your Privacy

We understand that your privacy is important. EM Visions only collects information that is necessary to provide you with high-quality printing, embroidery, and design services. We do not sell, rent, or share your personal data with third parties except as required to complete your order or as required by law.

This policy outlines what information we collect, how we use it, and the choices you have regarding your personal data.

2. Information We Collect

We collect both personal and non-personal information through various means when you interact with our website or place an order.

a. Information You Provide Directly
When you contact us, request a quote, place an order, or subscribe to our communications, we may collect:

  • Full name and company name.
  • Email address and phone number.
  • Billing and shipping addresses.
  • Order and payment details (excluding credit card numbers).
  • Uploaded artwork, designs, or files.
  • Communication preferences and correspondence history.

Note: EM Visions does not store credit card information. Payments are processed securely through third-party payment processors that comply with PCI-DSS standards.

b. Information Collected Automatically
When you visit our website, we automatically collect limited information about your device and browsing activity, such as:

  • IP address and geographic location (approximate).
  • Browser type, operating system, and device information.
  • Pages visited, time spent, and referring links.
  • Cookies and analytics identifiers (see Section 6).
  • Order and payment details (excluding credit card numbers).
  • Uploaded artwork, designs, or files.
  • Communication preferences and correspondence history.

This information helps us improve website performance, usability, and security.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding your order, quote, or inquiry.
  • To provide customer support and technical assistance.
  • To personalize and improve our website experience.
  • To send important service updates, invoices, or transaction confirmations.
  • To comply with legal obligations and prevent fraud or abuse.

You can opt out of promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

4. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, or unauthorized access.

  • All customer data is stored on secure servers with restricted access.
  • Our website uses SSL encryption to secure data transmission.
  • Payment information is handled by verified third-party processors.

Despite our efforts, no data transmission over the Internet can be guaranteed 100% secure. You acknowledge and accept this risk when providing personal information electronically.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your orders and support your account.
  • Meet legal or tax record-keeping obligations.
  • Resolve disputes and enforce agreements.

Once no longer required, your personal information will be securely deleted or anonymized.

6. Cookies

Cookies are small text files placed on your device that help websites recognize your browser and store certain preferences.

We use cookies to:

  • Remember your preferences (e.g., language, form data).
  • Maintain session information for your shopping cart or quote requests.
  • Analyze site traffic and improve user experience.

You can disable cookies in your browser settings, but this may affect the functionality of our website.

We also use trusted third-party analytics tools (such as Google Analytics) to measure site performance and visitor behavior. These tools collect anonymized usage data and do not identify you personally.

7. Disclosure of Information

We do not sell or trade your information. We may share limited data only in the following cases:

  • With trusted partners who assist in fulfilling your order (e.g., couriers, payment processors, or production partners).
  • To comply with applicable laws, court orders, or government requests.
  • To protect EM Visions’ legal rights, property, or safety, or that of others.

All third-party partners are bound by confidentiality and data protection obligations consistent with this policy.

8. Third-Party Links

Our website may contain links to other websites or services that are not operated by EM Visions. We are not responsible for the privacy practices or content of such third-party sites. Please review their privacy policies before providing personal information.